Managing in Crisis
Listen on Apple Podcasts, Spotify, Overcast.
Show Notes
Many business owners and operators are looking at 2023 with trepidation and it’s possible many will be leading through crisis. Mark Brooks shares his insights from over 20 years of managing teams (AOL, The Motley Fool, Permanent Equity) with 16 tips for managing in crisis.
LINKS & MENTIONS FROM THIS EPISODE
Connect with Mark on twitter https://twitter.com/markbrooks
Connect with Mark on LinkedIn https://www.linkedin.com/in/markbrooks1/
Connect with David on twitter https://twitter.com/DavidACover
Connect with David on LinkedIn https://www.linkedin.com/in/david-cover-318752230/
Visit https://www.permanentequity.com/ for more
Sign up for our weekly newsletter for operators, Permanent Playbook: https://www.permanentequity.com/newsletters
TIMESTAMPS
0:00 Intro &
0:22 Two Guys Singing Songs to Eachother
2:44 Mr. Manager
3:30 1. Get upstream of your current metrics
4:35 2. Review your metrics more often
5:28 3. Create a Confidence Interval
6:37 4. Determine your action items.
7:33 5. Communicate the situation to your team.
8:15 6. Communicate with your team more often
8:57 7. Know the difference between openness and honesty.
10:01 8. It’s okay to say “I don’t know.”
12:12 9. Brainstorm with your best.
13:40 10. Micromanage
15:51 11. Don’t Make Promises You Can’t Keep
17:43 12. Cut deep so you only cut once
19:19 13. Know what you’re cutting
22:29 14. Ask for help
23:56 15. Talk to others
26:49 16. Don’t neglect your health
28:26 Subscribe to the Permanent Playbook
29:18 Legal Disclaimer
EPISODE CREDITS
Produced by David Cover
Intro music by David Cover, Andy Freeman, & Wes White
Outro music by Daniele Musto
LEGAL DISCLAIMER
This podcast is made available solely for educational purposes, and the information presented here does not constitute investment, legal, tax or other professional advice, and should not be construed as an offering of advisory services, or as a solicitation to buy, an offer to sell, or a recommendation of any securities or other financial instruments. The thoughts and opinions expressed by or through this podcast are those of the individual guests and speakers and do not necessarily reflect the views of Permanent Equity. The discussion on this podcast of any entity, product or service does not imply an endorsement thereof, and the guests may have a financial interest, whether through investment or otherwise, in one or more of any such entities, products or services. This podcast is presented by Permanent Equity and may not be copied, reproduced, republished or posted, in any form, without its express written consent.
You Can’t Build with Managers
Listen on Apple Podcasts, Spotify, YouTube.
Companies don’t stay small on purpose. So how can you scale faster? Anu Hariharan of YCombinator discusses the growing pains of going from start-up to success, how to grow as a builder and a manager, the importance of ruthless prioritization, and shares new technologies to help SMBs unlock their operations, and customer support.
LINKS & MENTIONS FROM THIS EPISODE
Tech to help SMBs:
Brex https://www.brex.com
Stripe Atlas https://stripe.com/atlas
Gusto https://gusto.com/product
Amplitude https://amplitude.com
Mix Panel https://mixpanel.com
Live Flow https://www.liveflow.io
Keeper https://www.keeper.app
Plan Grid https://construction.autodesk.com/products/autodesk-plangrid-build/
Mutiny https://www.mutinyhq.com
Canva https://www.canva.com/
Other Mentions by Anu:
DoorDash https://www.doordash.com
Faire https://www.faire.com
NVIDIA https://www.nvidia.com/en-us/
Boom https://boomsupersonic.com
Bitcoin: A Peer-to-Peer Electronic Cash System by Satoshi Nakamoto https://bitcoin.org/bitcoin.pdf
CONNECT
Learn more about Anu’s role as Managing Director of YC Continuity Fund https://www.ycombinator.com/continuity
Anu on twitter https://twitter.com/anuhariharan
Anu on LinkedIn https://www.linkedin.com/in/anuhariharan/
Brent on twitter https:/https://twitter.com/BrentBeshore
Brent on LinkedIn https://www.linkedin.com/in/brentbeshore
David on twitter https://twitter.com/DavidACover
David on LinkedIn https://www.linkedin.com/in/david-cover-318752230/
Visit https://www.permanentequity.com/ for more
Sign up for our weekly newsletter for operators, Permanent Playbook: https://www.permanentequity.com/newsletter
Sign up for a new daily newsletter from our very own Tim Hanson, Unqualified Opinions: https://www.permanentequity.com/unqualified-opinions
TIMESTAMPS
0:00 Who Is Anu?
5:00 This One Time at Capital Camp
6:19 Characteristics of a Successful Founder
11:01 The Two Stages of Scaling
13:02 Biggest Mistakes Founders Make
17:12 Hiring From the Outside vs Internal Development
20:37 Learning How to Deal with People
20:04 Builders vs Managers
27:16 How to Hire a Builder
30:39 Why Do Companies Fail?
32:35 What Silicon Valley Has Lost
34:51 Dealing With Stress
37:22 What it Takes to Succeed
40:47 Helpful Tech for SMB
46:54 Emerging Technology
48:33 Lightning Round Hariharan Hot Takes
60:43 How to Win in 2023 and Beyond
64:24 What Drives You
66:36 Where We're Going
68:01 Legal Disclaimer
EPISODE CREDITS
Produced by David Cover
Intro music by David Cover, Andy Freeman, Rhett Johnson, & Andrew Luley
Outro music by Jees Guy
LEGAL DISCLAIMER
This podcast is made available solely for educational purposes, and the information presented here does not constitute investment, legal, tax or other professional advice, and should not be construed as an offering of advisory services, or as a solicitation to buy, an offer to sell, or a recommendation of any securities or other financial instruments. The thoughts and opinions expressed by or through this podcast are those of the individual guests and speakers and do not necessarily reflect the views of Permanent Equity. The discussion on this podcast of any entity, product or service does not imply an endorsement thereof, and the guests may have a financial interest, whether through investment or otherwise, in one or more of any such entities, products or services. This podcast is presented by Permanent Equity and may not be copied, reproduced, republished or posted, in any form, without its express written consent.
Get Better at Hiring
How can you attract and retain top talent? What can small to medium size businesses learn from large companies? What challenges and opportunities lie ahead in this climate? Permanent Equity’s Kelie Morgan and guest Ashley Day give some tips and insights on up-leveling your talent pipeline on this episode of 5 Minute Management.
EPISODE LINKS
Visit https://www.permanentequity.com/ for more of this conversation.
Interested in working with Permanent Equity? Put yourself in orbit: https://www.permanentequity.com/the-orbit
Connect with Kelie on twitter https://twitter.com/keliemorgan
Connect with Kelie on LinkedIn https://www.linkedin.com/in/keliemorgan
Connect with Ashley on LinkedIn https://www.linkedin.com/in/ashleykday/
Connect with David on twitter https://twitter.com/DavidACover
Connect with David on LinkedIn https://www.linkedin.com/in/david-cover-318752230/
TIMESTAMPS
0:00 Intro
1:35 How Do You Attract Talent?
2:44 Who Are Your Competitors & What Are They Doing?
3:51 The Executive Recruiting Touch
5:24 Re-Recruiting Your Existing Team
7:03 Visit permanentequity.com for more of the conversation
7:52 Legal Disclaimer
EPISODE CREDITS
Produced by David Cover
Intro music by David Cover, Andy Freeman, & Wes White
Outro music by Daniele Musto
LEGAL DISCLAIMER
This podcast is made available solely for educational purposes, and the information presented here does not constitute investment, legal, tax or other professional advice, and should not be construed as an offering of advisory services, or as a solicitation to buy, an offer to sell, or a recommendation of any securities or other financial instruments. The thoughts and opinions expressed by or through this podcast are those of the individual guests and speakers and do not necessarily reflect the views of Permanent Equity. The discussion on this podcast of any entity, product or service does not imply an endorsement thereof, and the guests may have a financial interest, whether through investment or otherwise, in one or more of any such entities, products or services. This podcast is presented by Permanent Equity and may not be copied, reproduced, republished or posted, in any form, without its express written consent.
Why Discipline Doesn’t Matter
Listen on Apple Podcasts, Spotify, YouTube.
Shane Parrish (The Knowledge Project & Farnam Street) explains why your New Year's resolutions won't last, the importance of ritual, and his most costly mistakes as an investor in the first episode of a new series called Outside Insights.
LINKS & MENTIONS FROM THIS EPISODE
Visit Shane's website https://fs.blog/
Shane mentions Buffet: The Making of an American Capitalist by Roger Lowenstein (44:12)
Brent mentions Todd Peterson and Illuminations (31:22) https://illuminations.bible/
Follow Shane on twitter https://twitter.com/ShaneAParrish
Follow Brent on twitter https:/https://twitter.com/BrentBeshore
Follow David on twitter https://twitter.com/DavidACover
Visit https://www.permanentequity.com/ for more.
TIMESTAMPS
0:00 Intro & About Shane Parrish
3:40 Meat and Greet
6:03 Why New Years Resolutions Always Fail
10:30 Ritual vs Discipline
13:59 From Intelligence to Knowledge
19:30 Two Kinds of Knowledge: Tactic and Perspective
22:31 Why Should People Care About Continuous Learning?
27:28 The Best Sources of Knowledge
33:06 What Should You Stop Doing?
36:47 A Good Position is Better Than A Good Decision
39:06 Efficiency vs Relationships
41:34 Shane the Investor
45:42 Biggest Mistakes You See New Investors Make
52:38 How Has Growing Your Resources Changed You?
55:07 What Would You Tell Your 30-Year-Old Self?
57:17 Five Minute Management & More Coming on the Permanent Podcast
It’s Not A Mid-life Crisis: 2022 Annual Update
Permanent Equity has published our 2022 Annual Letter. This conversation with Brent Beshore, Tim Hanson, & Mark Brooks dives deeper into some of the themes and topics explored in the letter: Lessons learned from 15 years of buying and operating small businesses.
Read the full letter here.
Helpful, Not Impressive
Permanent Approach Episode 5 - Mark Brooks & Tim Hanson talk with David Cover about how they try to be less impressive and more helpful. What does it mean to be helpful, not impressive?
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Mark Brooks, Tim Hanson, and David Cover
Mistaking Red Flags for Red Carpets: The Trouble with Services for Smaller Businesses
There are thousands of service vendors ready to “solve your small business problems,” and most of them are awful. Small businesses are frequently choosing from a combination of new and subpar options, often without much guidance. Selection bias is real: the best and most experienced typically don’t work on smaller accounts. Here's how to find a better relationship and enforce partnership hygiene.
Essay: Mistaking Red Flags for Red Carpets: The Trouble with Services for Smaller Businesses
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Sarah George-Waterfield
How To Do Stuff
Odds are your to-do list is full of great ideas. But the trick isn’t just having great ideas — it’s executing them. Mark Brooks talks about 8 ways to get stuff done.
Essay: How to Do Stuff
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Mark Brooks
Confessions of a Recovering Asshole
Permanent Approach Ep 4: Your team may have an asshole problem. How can you fix it? Brent Beshore tells David how things had gotten so bad in the early days of Permanent Equity that a No Asshole Policy had to be put in place.
Essay: Our “No Asshole” Policy
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Brent Beshore and David Cover
The Greatest Competitive Advantage
Everyone is looking for the key to sustained success: a lasting competitive advantage. But it’s our experience and our belief that there’s one competitive advantage that outshines the rest.
Essay: The Greatest Competitive Advantage
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Sarah George-Waterfield
Our No Asshole Policy
Permanent Equity has a strict No Asshole policy. But it might not mean what you think it means. Brent Beshore reads our updated essay.
Essay: Our “No Asshole” Policy
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Brent Beshore
There Is No Medium Risk
Upping your upside variance in a world where there’s no medium risk.
Essay: There Is No Medium Risk
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Sarah George-Waterfield
A Tactical Guide to Tough Conversations
Tough conversations are inevitable. Here are some tips for how to communicate more clearly to your team.
Essay: A Tactical Guide to Tough Conversations
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Sarah George-Waterfield
How to Fire Someone (With Care)
Firing someone should never be easy, but you can get better at it. Mark Brooks shares how to fire someone with care in a new segment from Permanent Equity called Five Minute Management.
Essay: A Tactical Guide to Tough Conversations
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Mark Brooks
Rule #1: Do No Harm - Permanent Approach (Ep. 3)
Brent and Mark sit down with David to discuss Rule #1 in the Permanent Equity Approach to stewarding companies that care what happens next. It's both essential and aspirational. Also Brent makes repeated ginger jokes (Mark and David both have red hair) and Mark explains why he's the Darth Vader of Permanent Equity.
Essay: Rule #1: Do No Harm
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Brent Beshore, Mark Brooks, and David Cover.
Build a Better Small Biz Budget for 2023
Your budget is going to be wrong. So now what? Don't blow up when you blow your budget.
Essay: Build a Better Small Business Budget for 2023
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Tim Hanson.
Why Plans Don't Work Out
BONUS Audio Essay: Plans fall apart. How to prepare for when things go sideways.
Essay: Why Plans Don’t Work Out
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Sarah George-Waterfield.
Growth Without Goals - Permanent Approach (Ep. 2)
Brent bares all! Well, sort of. David sits down with Permanent Equity founder & CEO Brent Beshore. What starts as a conversation about the Permanent Approach to planning and growth evolves into Brent sharing about his faith journey, telling his most embarrassing moment with an investor, offering tips for sellers who are starting to think about what happens next, and more.
Essay: Why Plans Don’t Work Out
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Brent Beshore and David Cover.
What Happens Next - Permanent Approach (Ep. 1)
Permanent Equity stewards companies that care what happens next. When it's time for an owner to start thinking about what happens next for their company, family, employees, and customers, what are their options? It can be an isolating and intimidating responsibility. The Permanent Equity team talks about what options the seller faces and what "next" can look like with the Permanent Approach.
Essay: Goodbye Boring Businesses. We Invest In Companies That Care What Happens Next.
To learn more, follow us on Twitter and LinkedIn.
Don't forget to subscribe to the Permanent Playbook newsletter.
Featuring: Brent Beshore, Emily Holdman, Mark Brooks, and Tim Hanson.